Consumer Protection Act, 2019

Act No. 35 of 2019 In force from 24th July, 2020.-- S. 2 clauses (4), (13), (14), (16), (40), s. 10 to 27 (both inclusive), sub-clause (iv) of clause (a) of sub-section (1) of section 58, s. 88, 89, 92 and 93, 94, 96, 97 and 99, clause (f) to (m) of sub-section 2 and clauses (zg), (zh) and (zi) of sub-section 2 of s. 101, 104, vide notification No. S.O. 2421(E), dated 23rd July 2020, see Gazette of India, Extraordinary, Part II, sec. 3(ii). Ministry of Consumer Affairs, Food and Public Distribution 107 sections

An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto

19 Supreme Court judgments considering this law. Search within these.

• Sohom Shipping Pvt. Ltd. v. M/S the New India Assurance Co. Ltd. & Anr.
  2025 INSC 4536 April 2025Appeal(s) allowed

  The present dispute hinges on the phrase “voyage should commence & complete before monsoon sets in”, a special condition contained in the contract for insurance between the parties, and raises questions regarding its validity,…

• M/s Citicorp Finance (India) Limited v. Snehasis Nanda
  2025 INSC 37120 March 2025Appeal(s) allowed

  Whether on facts, the complainant-respondent would come under the definition of ‘consumer’ in terms of the Consumer Protection Act, 1986; whether any liability rested on the appellant to disburse the entire amount of…

• Godrej Projects Development Limited v. Anil Karlekar & Ors.
  2025 INSC 1432 February 2025Partly allowed

  Whether the National Consumer Disputes Redressal Commission (NCDRC) was justified in disposing of the consumer complaint filed by the respondents no. 1 and 2 thereby directing the appellant to deduct only 10% of the Basic Sale…

• Hongkong and Shanghai Banking Corp. Ltd. v. Awaz & Ors.
  2024 INSC 104419 December 2024Appeal(s) allowed

  (i) Whether the Respondent organization had the locus to approach the National Consumer Disputes Redressal Commission (NCDRC); (ii) Whether the NCDRC had the jurisdiction to interfere with banking operations, which is the…

• (Reliance Communications v. Commissioner of Service
  2024 INSC 88020 November 2024Disposed of

  Whether the mobile service providers who pay excise duties on various items for setting up their business more particularly for erection of mobile towers and peripherals like pre-fabricated buildings etc. can take the benefit of…

• Ricardo Constructions Pvt. Ltd. v. Ravi Kuckian & Others
  2024 INSC 7156 September 2024Appeal(s) allowed

  Matter pertains to foreclosing of the right of the opposite party- appellant to file written statement.

• Kaushik Narsinhbhai Patel & Ors. v. M/S S.J.R. Prime Corporation Private Limited
  2024 INSC 54222 July 2024Partly allowed

  Whether a party whose right to file written statement is closed can file written submissions to introduce pleadings to resist the claim against it; and if not, then what is the scope of its participation of in the proceedings…

• Bar of Indian Lawyers Through Its President Jasbir Singh Malik v. D. K. Gandhi Ps National Institute of Communicable Diseases and Anr.
  2024 INSC 41014 May 2024Directions issued

  Matter pertains to whether a complaint alleging “deficiency in service” against advocates practising legal profession, would be maintainable under the Consumer Protection Act, 1986 as re-enacted in 2019; whether “Service” hired…

• M/S Texco Marketing Pvt. Ltd. v. Tata Aig General Insurance Company Ltd. & Ors.
  2022 INSC 11869 November 2022Partly allowed
• Ibrat Faizan v. Omaxe Buildhome Private Limited
  2022 INSC 57313 May 2022Dismissed
• Vodafone Idea Cellular Ltd. v. Ajay Kumar Agarwal
  2022 INSC 18916 February 2022Disposed of
• Brigade Enterprises Limited v. Anil Kumar Virmani & Ors.
  2021 INSC 91817 December 2021Appeal(s) allowed
• Diamond Exports & Anr. v. United India Insurance Company Limited & Ors.
  2021 INSC 88314 December 2021Disposed of
• Manohar Infrastructure and Constructions Private Limited v. Sanjeev Kumar Sharma and Ors.
  2021 INSC 8367 December 2021Partly allowed
• Forum for People’S Collective Efforts (Fpce) & Anr. v. The State of West Bengal & Anr.
  2021 INSC 2834 May 2021Allowed
• Neena Aneja & Anr. v. Jai Prakash Associates Ltd.
  2021 INSC 18916 March 2021Appeal(s) allowed
• Amitabha Dasgupta v. United Bank of India & Ors.
  2021 INSC 10419 February 2021Disposed of
• Ireo Grace Realtech Pvt. Ltd. v. Abhishek Khanna & Others
  2021 INSC 1311 January 2021Disposed of
• Rojer Mathew v. South Indian Bank Ltd. & Ors.
  2019 INSC 123613 November 2019Disposed of